ShakeStop provides automated protein and nutritional drink vending to gyms and fitness facilities in New Zealand and Australia. This policy covers the personal information we collect through this website. It is written to meet the New Zealand Privacy Act 2020 and the Australian Privacy Principles.
What we collect
We only collect personal information you choose to give us. There is no account to create and nothing to sign up for.
When you submit the partnership enquiry form, we collect your name and email address, and the facility type you select. You may also choose to give us your business name, job title, phone number, facility location, number of locations, approximate member count, and anything you write in the message field. Only your name, email address and facility type are required — every other field is optional and you can leave it blank.
If you email us directly, we hold that correspondence and whatever you include in it.
For our own staff, our administration system records the IP address and browser used at sign-in and when a password reset is requested. This is a security measure to detect unauthorised access to our systems. It does not apply to visitors to this website.
We do not collect payment details through this website, and we do not knowingly collect information from children.
Cookies and tracking
This website sets no tracking or advertising cookies. We run no advertising pixels and no third-party trackers, and we do not track you across other websites. The only cookie we use is a sign-in cookie for our own staff on the private administration area, which is strictly necessary for that area to work and is never set for ordinary visitors.
Website measurement
We use Cloudflare Web Analytics to understand how many people visit the site and which pages they read. It is cookieless: it does not store anything on your device, does not give you an identifier, and cannot follow you to other websites. It records the page address, the site you arrived from, your approximate country, and general browser and performance information.
We also count three things ourselves, as plain daily totals: how often the “Partner With ShakeStop” button is pressed, how often someone begins filling in the enquiry form, and how often a form is successfully submitted. These are counts only. We do not record who you are, and nothing you type into the form is ever included — not your name, your email, your phone number, your gym’s name, or your message.
We use this to tell whether the website is working, not to build a profile of you. There is nothing in it that could identify you.
Why we collect it
To respond to your enquiry and discuss whether a ShakeStop partnership suits your facility. That is the purpose. We do not use your details for anything unrelated.
If you tick the optional marketing box on the enquiry form, we may also send you occasional updates about ShakeStop. That box is never pre-ticked, and you can withdraw at any time using the unsubscribe link in any such message or by emailing us. Replying to your own enquiry is not marketing and does not depend on that box.
Who can see it
We do not sell your personal information, and we never will. We do not share it with third parties for their own marketing.
Your information is accessible to:
- ShakeStop staff who need it to respond to you.
- The service providers we use to run the website and send email, described below, who process it on our instructions only.
- Anyone we are legally required to disclose it to — for example under a court order or a lawful request from a government agency.
Where it is stored, and overseas disclosure
Our website and database run on Cloudflare, and our email is sent through Resend. Both are overseas providers, so your information is stored and processed on servers outside New Zealand, including in the United States, and it may be handled in any country where those providers operate infrastructure.
We rely on these providers’ contractual data protection terms, which require comparable safeguards to those required here. By submitting the form you understand your information will be held overseas on this basis. If that is a concern, email us at hello@shakestop.co.nz instead of using the form.
How long we keep it
We keep enquiries for 24 months from your last contact with us, after which they are deleted. A partnership discussion can take time and may be revisited, and 24 months covers that without holding your details indefinitely.
If you become a ShakeStop partner, we keep records for as long as the relationship continues and for as long afterwards as tax and business law requires. You can ask us to delete your information sooner at any time.
How we protect it
Your information is transmitted over an encrypted connection (HTTPS). Access is restricted to staff accounts protected by hashed passwords, and administrator sessions expire. We keep an internal log of actions taken on an enquiry so changes are traceable.
No system is completely secure, and we cannot guarantee absolute security. If a privacy breach occurs that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and the people affected, as the Privacy Act 2020 requires.
Your rights
You may ask us to:
- Confirm whether we hold personal information about you.
- Give you a copy of it.
- Correct it if it is wrong.
- Delete it.
- Stop sending you marketing, at any time.
Email hello@shakestop.co.nz. There is no charge, and we will respond within 20 working days as required by the Privacy Act 2020. We may need to confirm your identity first, so that we do not disclose your information to someone else.
Complaints
If you are unhappy with how we have handled your information, please tell us first at hello@shakestop.co.nz so we can try to put it right.
You can also complain to the Office of the Privacy Commissioner in New Zealand, or to the Office of the Australian Information Commissioner if you are in Australia. You do not need our permission to do so.
Changes to this policy
We may update this policy as ShakeStop grows. The date at the top shows when it last changed. If we make a change that materially affects how we use information already collected, we will take reasonable steps to tell the people affected.
Contact us
For any privacy question, or to exercise any right above, email hello@shakestop.co.nz.